Question 1

What happens if the supplier sends defective goods?

Accepted Answer

Pre-shipment inspection is a default step on every order over €1,500. If we find defects, the goods don't ship and we negotiate replacement or refund with the supplier. If defects appear after delivery, we mediate with the supplier on your behalf using the original sample/spec agreement as evidence.

Question 2

How do I know you won't just take my deposit and disappear?

Accepted Answer

We accept payments only via SWIFT bank transfer to a registered business account, never crypto or personal cards — every transaction has a paper trail. On first orders, we can structure as 30% deposit / 70% on shipping documents, so you control most of the money until proof of shipment exists. Full beneficiary details are shown at checkout.

Question 3

What's your typical lead time?

Accepted Answer

For in-stock items: 24-72 hours from Kyiv. For sourced items from existing factory partners: 14-21 days door-to-door including air freight and customs. For new sourcing briefs: 25-40 days, because the first 5-10 days are sample validation.

Question 4

How is your fee structured? Are there hidden costs?

Accepted Answer

We charge a transparent service fee on top of the supplier's actual price — typically 8-15% depending on order complexity, with the percentage stated in the quote before you commit. We make no money on freight or duty (passed through at official rates).

Question 5

Can I visit your office or have a video call before ordering?

Accepted Answer

Yes. We do this regularly with new EU clients before first orders. Video call: schedulable within 24 hours, takes 10-15 minutes. In-person visit to Kyiv office: by appointment.

The sourcing layer for defense, drone and electronics programs.

Built for programs where supply reliability outweighs supply cost.

KHOROS AI

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